VAF Inland bad customer service.

I recently app**** for finance with my private banker. She is amazing and always makes everything top priority. Everything was approved and i sent the invoice for the contract to be generated. The Vehicle and Asset finance salesperson assigned to the deal , Sulaiman Yunus Bulbulia clearly does not want to do his job, or provide a service to standard bank customers. i started calling VAF on ***since before 4 o clock to speak with him, and they kept on telling me his line is busy. ( for more than an hour.) Shortly before 5 i asked to speak to his manager who conveniently was just about to head into a meeting and would have called me back. and then... NOTHING. i sat at the dealership looking like a fool till after 6 while eventually taking a very far UBER ride home. THIS is not the service other departments at Standard Bank provide and i refuse to think this is the type of service Standard bank intends to provide to its customers. This in unacceptable service. Someone needs to take accountability and come forward and fess up about why its not possible to speak to someone at standard bank after 4 in the afternoon.