VAF consultant hung up on me!

I got such a cold and rude call this morning from a consultant from standard bank vehicle collections department! She hung up on me as I tried to explain to her my situation and how we can find a way forward! Ive been a client of standard bank for decades and they always provide me with good service and their consultants always are empathetic and helpful but this one?? I demand the call to be listened to and the consultant to send me a formal apology via email! The way she was so rude I ddnt even get her name, we are all going through problems but for someone to hang up on me when she is the one who called me? Very uncalled for!