1 reviews | Active since Nov 2021
VAF and service is terrible !!
I settled my Vehicle Asset finance in October 2024 , I never got sent my paid up letter . I am still trying to get a paid up letter , but they running me around Customer services says my account is with legal and legal says the account is with customer services as it’s not in arrears . Customer services cannot assist me as my number is not updated however I updated it with legal and collections , and normally I get asked security questions instead this lady of customer services didn’t once ask . All I need is a paid up letter of my account That’s it !! Why isit so difficult This bank is useless everything is difficult with them . Being sent back and forth back and forth whole time even team leaders can’t assist So where is my account You guys can’t just get rid of it it’s suppose to be in your system still It’s not yet a year
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***