VAF and PS Direct Poor service

Good day,

I have app**** for a VAF finance deal through standard bank, this has been approved, and i was advised that this has now been handed over to PS Direct who manages the sale on behalf of standard bank.

I received a call from PS direct, and I asked the lady to call me back in 15mins, however she called me back the next day, and her excuse was she was really busy, hence why she could not call me back.

she called me on thursday, and asked me a few questions related to the seller, and also my details to email me some documents. i checked my email from thursday till today, and no documents were received from her.

I have stressed the urgency of the sale to my prestige banker, as well as the VAF person who has been dealing with my deal.

It is really frustrating, as no feedback or follow up information is provided,

i have to stress again on the urgency of this sale, as the seller is moving out of SA on the 15th March 2019.