VAF account to be settled

First of all, I'm a Standard Bank staff member and embarrassed yet again by the service I am receiving.<br> One of my vehicles was written off by my insurance company as it was involved in an accident and the settlement amount has been paid to Standard Bank on the 13th of March already. However, a debit order has still gone off my account on the 20th and if I do a balance enquiry on the account over the phone, it still does not reflect that the account has been settled.<br> I queried this through the VAF call center which advised me that they can see the settlement amount on the account as a credit and that Standard Bank has not closed the account. They could not help me further and gave me some random persons number and an email address with no answer nor response.<br> I find it ridiculous that I have to go on to HelloPeter to get assistance with this.<br> Please help to get this resolved asap. <br>