Vaal Mall Branch

I honestly don't have words....Vaal Mall Vanderbijlpark branch is the WORST service I received ever in my life. After complaining for three weeks about the non-existence service from Standard bank and numerous issues, I once again had to go to Standard bank Vaal Mall yesterday because my profile was not linked, my card was not working (not even sure why I stood for 3 hours in the bank the first time) The line was standing outside the door... I went inside and asked the lady to help me check why my profile is not linked because the app only goes to "take selfie" step and not going any further when I try to do it. She told me I have to go stand in line. The people sitting there were already complaining saying they waited already 2 hours in line and the end is not near. So I told the lady if they have done the job the first time when I had to wait 3 hours it would not be necessary for me to come into the bank again!! But she said to go stand in line. I told my husband lets just drive to Sasolburg.... I HAD to sort out the account because I have to pay for my son's studies. WHAT A DIFFERENCE a person's attitude can make. Julia David from Sasolburg greeted us and helped us immediately. She went above and beyond to help and answer all my questions. Everything in the Sasolburg branch works! I was about to totally write Standard Bank off until Julia David showed me what service is. HO should really go visit the Vaal Mall branch and see the pure frustration on people's faces there and the absolutely rude and *********** environment.