VAAL MALL BRACH HORRIFYING CUSTOMER SERVICE

-0 Review!!!!! Totaly up to horrifing customer service!!

I recently upgraded my account to prestige banking, on the banking app it clearly indicates that my Prestige Account banking card has been delivered to the VAAL MALL BRANCH VANDERBIJLPARK, I WENT TO VAAL MAAL BRANCH ON SATURDAY 25 JANUARY 2025, after sitting in the que for a long period of time at the bulk teller at the back of the branch the lady that work the shift at the bulk teller on saturday the 25th January 2025 had a horrible attitude and poor customer service, people infront of me stood arround waiting for her after she left her working station. I showed her that my banking app indicates the card has been delivered she insisted that that the card has not been delivered i have to wait for an SMS from VAAL MALL STANDARD BANK, I LEFT THE BANK 2 WEEKS LATER STILL NO SMS AFTER I HAD TO LOG A COMPLAINT AND PHONE STANDARD BANK 06/02/2025, THE consultant confirmed that the card had been delivered 20/01/2025 but on the 25/01/2025 the bulk teller consultant informed it is not delivered i have to wait for a sms, as a prestige acc holder I am getting the worst customer service ever and feel like i want to cancel this prestige acc...the call dropped while speaking to the consultant 06/02/2025 she never bothered phoning me back