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In January 2023 I withdrew R1400 at Shoprite Mafikeng. It was a Bidvest machine, but I used my husband's Standard Bank card. I reported the matter and even the manager with other staff members saw the money in the machine, but it was not sticking out. So I couldn't take it out of the machine. I asked for footage but I was told to open a case first. I got a different advice from someone who works for Standard Bank. I still have the emails I sent them. I was asked to tell my husband to open the case since it was his card and not mine. He went to the bank and the told him they would investigate. It was the second investigation as I had received an outcome from Bidvest saying I got my money without looking asking for footage. I am still waiting for a report from Standard Bank. This was in January, it is August and still haven't heard anything form them. R1400 is nothing to some, but it is a lot for someone unemployed.