IR
Ian R
1 reviews | Active since Feb 2021
23 Mar 2021, 11:47
UTTERLY USELESS STANDARD BANK STAFF HAVE NO CLUE IN CUSTOMER SERVICE.
So frustrating !! I have been trying to request a SDA transaction from my account that I have held with this bank for 40 years and nobody has the knowledge or ability to assist. There are no telephone numbers to contact a branch and the Call Centre staff do not have the ability to resolve these kinds of queries. I get sent from pillar to post and nobody has the skills to deal with this matter. The customer service levels have dropped over the past number of years, Standard Bank please re-hire staff that are competent and knowledgeable. It is also almost impossible to get through by telephone and wait times can exceed 10 minutes !!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Mar 2021, 03:26Hello Ian
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply24 Mar 2021, 03:26
Official
Hello Ian
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
IR
Ian R's updateReviewer Update
25 Mar 2021, 11:09Still no resolution!!! Received the obligatory reply and then nothing. I received an email from Nicole Kirkwood at the Customer Resolution Centre ( her telephone number 10 *** which goes straight to voicemail ) requesting me to send through certain information. This was done immediately and then no response, not even a courtesy reply acknowledging receipt of the requested information. I am no further along with my simple request more than a week later. I tried calling a personal banker and this call also does not get answered. Why has the level of knowledge and customer service collapsed over the past 10 years ???
IR
Ian R's update25 Mar 2021, 11:09
Reviewer Update
Still no resolution!!! Received the obligatory reply and then nothing. I received an email from Nicole Kirkwood at the Customer Resolution Centre ( her telephone number 10 *** which goes straight to voicemail ) requesting me to send through certain information. This was done immediately and then no response, not even a courtesy reply acknowledging receipt of the requested information. I am no further along with my simple request more than a week later. I tried calling a personal banker and this call also does not get answered. Why has the level of knowledge and customer service collapsed over the past 10 years ???