Utterly useless staff at Std Bank

I have previously complained on this website about Std Bank, it hasnt gotten any better. You phone the callcentre to get a letter that your account has been paid up only to find out that the account is still open, you then get told that you called the wrong department and get transferred from one *********** person to the other. E ventually you speak to somebody after much frustration, to be promised a callback and guess what no callback. Does anybody at this company know what they are doing. People are trying to pay off their debt and all you need is a simple letter confirming that the account has been settled and a letter confiming this. Is this so difficult. Even my husband is experienciing the same problem, for him its worse. I wonder who trained these people, other banks offer excellent service. Std Bank- simpler, better, faster. Yeah right.