UTTERLY USELESS!!

<p>I've been with Standard Bank for just over a month now and this move has proven to be my worst mistake!!</p> <p> </p> <p>Firstly, I've ordered a new cheque card and asked for it to be delivered to The Glen (JHB)... this week I received an SMS telling me that my card is where....?? Piet Retief!!! Of all places!!</p> <p>I call the call centre for assistance, I'm kept on hold FOREVER, before i FINALLY get through to a consultant who tries to put me on hold and just cuts me off anyway!!! She didn't even have the decency to call me back despite her being in my profile!!</p> <p> </p> <p>How much airtime must I WASTE while waiting for STD Bank to answer their phones!!!</p> <p> </p> <p>Yet another problem... I am unable to change my card limits on this PATHETIC thing they call a banking app! The first time this happened, I had to go and spend my whole damn afternoon in a branch to get it done. Tested it and it worked... here 3 weeks later, I'm sitting with the same stupid issue!!! This makes me so angry!! 2017, we're trying to make banking more convenient and easy, yet we find ourselves having to go to a damn branch for EACH AND EVERY LITTLE ISSUE!! You can't call a branch , because some bright idiot, decided to have all calls go to a central number THAT NEVER GETS ANSWERED!!!</p> <p> </p> <p>I REFUSE to waste my time and money sitting and waiting for another 30min-1hr to get in touch with a stupid std bank consultant who will now send me to a branch for the 100th time!!!</p> <p> </p> <p>I want someone to call me who will FIX all this junk on the phone and SOON!!</p> <p> </p> <p>I am unable to make payments, can't do anything with this dumb app that just HANGS and HANGS all day long and says I cannot change my EAP limit!!!</p> <p> </p>