Utterly Useless

Had a simple EFT related request. Sent 2 secure messages - no action. Apparently messages were not received by branch. Made numerous calls - spoke to Ashra Adams and manageress Ronita. Plenty of apologies all over but no resolution to my request. Spoke to somebody else who could only process my request if I sent a secure message!! I wonder how many times they would like me to send messages that they are not receiving?<br> With no action I took time out to drive to and queue in the bank to action my simple request. SORT OUT YOUR INCOMPETENCE AND YOUR SECURE MESSAGE SYSTEM THAT IS NOT WORKING. EMBARRASSINGLY USELESS.