Utterly shocking service (shame on you, Standard Bank)

Item: Standard Bank
Rating: 1
Author: Charleen C

I spent OVER AN HOUR at the Sandton City branch, ordering a new credit card. It is still not ready. On enquiring (yet another long and frustrating process), I have discovered that the card has not even been ordered. How on earth can such a simple process be completely and utterly messed up?

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

21 Sept 2023, 14:37

Good Day Charleen

This is not the level of service we strive for.

We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply21 Sept 2023, 14:37

Official

Charleen C's updateReviewer Update

21 Sept 2023, 14:44

Thank you.

Charleen C's update21 Sept 2023, 14:44

Reviewer Update

Thank you.

Standard Bank's replyOfficial

21 Sept 2023, 15:04

Good Day Charleen

Thank you for the details.

We will get our consultants to reach you as soon as possible.

Kind Regards
Standard Bank Hello Peter Team
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Standard Bank's reply21 Sept 2023, 15:04

Official

Good Day Charleen

Thank you for the details.

We will get our consultants to reach you as soon as possible.

Kind Regards
Standard Bank Hello Peter Team
***

Standard Bank's replyOfficial

21 Sept 2023, 15:23

Hi Charleen

You're welcome.

Kind Regards
Standard Bank Hello Peter Team
***

Standard Bank's reply21 Sept 2023, 15:23

Official

Hi Charleen

You're welcome.

Kind Regards
Standard Bank Hello Peter Team
***