JN
JOSEPH N

1 reviews | Active since Feb 2012

26 Sept 2022, 19:09

Utterly Poor Service

Standard Bank: Service request no. *** due on 29.09.2022 is now open. Queries? ***.

This message was send to my phone last week and prior to this you close the Complaint without my knowledge and without contacting me. Also I am very disappointed that this query has been ongoing for more than 2 months.

You advertise that you are better than the other banks however I feel that your service is utterly very poor.

This service has effected my physical and mental health a great deal.

I wish to be compensated for this very long delay as soon as possible and that a Senior Manager would call me tomorrow at 8am on my cellphone

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Replies (1)
Standard Bank
Standard Bank's reply27 Sept 2022, 07:31
Official
Good Morning  Joseph

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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