Utterly poor serivce!

I've been trying for 2 weeks now to get a hold of someone in the savings and investment department to help me with my fixed accounts. I'm currently in the US and can't go into the nearest branch, I've called the international number I've emailed multiple times and every time I have to talk to someone else to help me, I've send more than 5 emails to the savings and investment department for help and still no one have come back to me. Never have I experience such POOR service in my entire life.