1 reviews | Active since Oct 2011
Utterly *********** and disorganised
I have had an account with Standard Bank since 1998. Last week I got a call from a lawyer informing me that my Standard Bank account was handed over to them and that I owed the bank just over R1000. Standard Bank never phoned me or send me e-mail in this regard!! I immediately went to Standard Bank Cresta and sat there for almost 2 hours with Sydney Tema to close ALL my Standard Bank accounts and eventually got a letter from him saying all my accounts are paid up and closed.<br> <br> The most pathetic of above involve the following:<br> 1)Standard bank never informed me my account was overdue and from the account history it is very clear that this account was mostly dormant however had a very high credit card limit.<br> 2)Sydney Tema had to phone various Standard Bank call centres to close my account<br> 3)Standard bank does not value a client that had an account for 18 years without missing a single payment<br> <br> Most pathetic of all is that Standard Bank phones me daily regarding the account of an employee of mine. Sydney Tema at Standard Bank was supposed to sort this out as well, but they phoned again today.<br>
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
