AH
Anisa H
1 reviews | Active since May 2018
18 Oct 2021, 22:06
Utterly dissatisfied
I have a credit card with Standard bank going on 2 years or more. During this time i have not received a statement despite logging numerous calls during this period. I have given email address upon ail address and nothing. I have to calculate my own installment each month and now i am adbised that i have underpaid as i have gone over my budget. How to i know this if i dont receive my staement but i receive useless emails and sms'. Also after loading the app it says that i am not allowed to lload this card on the profile. This too was logged and nothing happened. I am also not able to withdraw at an atm.
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Standard Bank's replyOfficial
20 Oct 2021, 03:19 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Standard Bank's reply20 Oct 2021, 03:19
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***