Utterly disgusting service and incompetence!!!!
Below are many emails sent from me to Standardbank with no answer. Is there anybody that can help me sort this out? What am I paying for?
Good afternoon. I sincerely hope you can assist me. I am struggling with the estate department of standardbank and below is just one of MANY emails I have sent to them with no answer, feedback or acknowledgement of receipt...
My husband died 3 years ago, not owning any property or difficult things to keep up the process of the estate. I do not get any feedback, they do not know who is handling the admin of the estate and even the executor does not know what is going on. Our executor is Ellen Nel, which is as I understand, one of the top managers there.
I am now sick and tired of waiting and paying someone for incompetence. I would like to go against the percentage they want as a result of the bad service.
Please can you assist me?
Kind regards, Petro van Aswegen ***
---------- Forwarded message --------- From: Petro Van Heerden <***> Date: Tue, 17 Sep 2019, 09:33 Subject: Fwd: Automatic reply: Feedback?? Incompetence To: Mooko, Arnel A <***>, Mdletshe, Sithandiwe S <***>, Storey, Cobus J <***>, Petersen, Clint C <***>, Nel, Ellen E <***>, <***>
Good day, Please explain to me why there is another employee gone and nobody informed me, as your client, who is handling the estate of Mr Gert van Aswegen now? It has been 3 years since his passing and I am still waiting for the estate to be finalised. This is unacceptable!! Unprofessional!!! And utterly disgusting!!! I have never ever in my life seen such incompetence and bad customer service.
Can anybody who knows what they are doing get back to me with regards to the status of this estate??? I am sick and tired of your excuses!! Regards Petro van Aswegen ***
---------- Forwarded message --------- From: Mabaso, Eudorah E <***> Date: Tue, 17 Sep 2019, 07:43 Subject: Automatic reply: Feedback?? To: Petro Van Heerden <***>
Dear Sender
Kindly note that I am no longer in the employment of Standard Trust Limited. For any enquiries please contact reception on *** and your call will be directed to someone for further assistance.
Kind Regards
Eudorah Mabaso
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you once again for posting your comments.
This matter is being attended to by the managers in the complaints department to get them to make contact with you.
Kind regards
Complaint Resolution Centre
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***
Thank you once again for posting your comments.
This matter is being attended to by the managers in the complaints department to get them to make contact with you.
Kind regards
Complaint Resolution Centre
***
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