Utterly disgusting service

I have never been so frustrated with bad service delivery as with Standard Bank.

I spent 1h30 in the Centurion Lifestyle branch this morning just to go 10 steps backward and 0 steps forward.

The staff is badly trained, *********** and the business units (e.g. internet banking and branch) perform in complete isolation without any awareness of the other's procedures and processes.

This is the reason why I am going back tomorrow morning and closing all my Standard Bank accounts. I'll probably be in tears when I walk out - tears of utter and complete frustration at the thought that such a pathetic bank exists.

What is the purpose of having a bank account when you can't access your money? Ridiculous.

I am surprised that Standard Bank has plans to attempt to become a more digitalised bank, when they can't even maintain the ****ty standards they currently offer.

Get with the programme or F-off.

I will spread the word Standard Bank... Thanks for nothing.