CE
Craig E
1 reviews | Active since Jun 2014
23 Nov 2018, 13:02
Utterly disgusting
My account was blocked on the 13th November. I went to the Stellenbosch branch. It was updated and the block was removed. I got an SMS and email today saying that i need to go update it. This is not client centric and appalling. I called into your call centre today and they told me that it’s still outstanding and that i need to go back to the branch. Please either get a courier to come pick it up at my place of work or compensate me for the time and petrol money wasted or set my account status to reflect that it has been updated or i can email it to you. If not i am going to escalate the issue to the banking ombudsman as you need to get your house in order. Come on guys you are really inconveniencing me.
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Replies (2)
Standard Bank's replyOfficial
23 Nov 2018, 13:54Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply23 Nov 2018, 13:54
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's replyOfficial
27 Nov 2018, 16:25Hi Craig
Thank you for taking the call.
Thank you for taking the call.
Best regards,
Standard Bank's reply27 Nov 2018, 16:25
Official
Hi Craig
Thank you for taking the call.
Thank you for taking the call.
Best regards,