Utterly Disgusting

kindly refer to below correspondence:

, Sandi S ********** Gobindram, Shamina S ********** Kgabo, Audrey AS ********** Taylor, Sharon S ********** Tshabalala, Sim S (CEO) ********** Subject: Re: Recalculation of accounts

Good day

Noted with thanks. That's the route if this is not resolved by tomorrow. Had i known whom my HC business partner was then this wouldn't be mind blogging you and being sent directly to Sim.

Regards

Shaheen Bhoola

********** 979

On Tue, 20 Nov 2018, 15:38 Singh, Denise DJ ********** wrote:

Dear Mr Bhoola

Please note that we do not deal with queries but complaints and valid escalations after all else fails. We deal with Executive, Media and Social Media complaints. You originally had a valid complaint about the system downtime and I needed to reverse the ATM fees as you were forced to use a different ATM. Your account is held at No 5 on Simmonds Street and I have referred your email to Audrey (copied) who will address your outstanding concerns.

Kindly note that we are unable to reinstate the Accessbond Link facility on your Home loan account as there is an unpaid debit order and the account reflected in arrears for 10 days before a manual payment was completed-feedback from Home loans.

Please note that going forward you need to liaise with a branch of your choice to assist with all your queries.

Kind regards

Denise Singh

Manager, Executive and Media Complaints Office of the CEO Retail and Business Banking SA Tel +27 (0)10 ********** Share Call: *** Email: ********** www.standardbank.co.za

From: Shaheen Bhoola ********** Sent: 20 November 2018 08:30 AM To: Singh, Denise DJ ********** James, Sandi S ********** Gobindram, Shamina S ********** Cc: Tshabalala, Sim S (CEO) ********** Taylor, Sharon S ********** Subject: Re: Recalculation of accounts

Good morning All

I trust that you are all well.

As one follows through this email it will be rather easy to tell how l feel.

Note that the service levels coming from Executive and Media Complaints Office of the CEO is rather inadequate.

This matter has been going on for far to long, I received a call from Denise on Friday the 16-11-2018.

Kindly confirm if this decision been referred to the home loans product team or Amos, Aslam Parker or Andrew van der Hover ? No response received to email dated Nov 16, 2018, 5:19 PM.

@ Sandi please can you pick up on this urgently.

A conference call was held with a card ""specialist", Denise and I, whom advised that the system only allows for the installment on the outstanding balance to be recalculated after the 26th of each month, now I DEMAND settlement figures on the credit and garage card. Furthermore on my RCP a payment just went off even though the R99000.00 was paid in. Kindly reverse the credit balance into my current account ** *** 9621. Refer to RCP 20.11.2018 attached below for ease of reference - Standard Bank: Debit Order R2200.00 SBSANAEDO ********** 5 ********** 20; from ***. 2018-11-20 Query? ********** 107. Refer to credit card 20.11.2018 attached below for ease of reference likewise. Can all the agent bank fees be reversed now reflecting as per credit card 20.11.2018 attached. Last but not least please see below the lack of knowledge of staff if anyone refers the email trail below and the feedback provided. Is this not a debit order dispute less 40 days?