Utterly disgusted with the service received from Standard Bank

I am deeply disappointed and disgusted by the service I have received from Standard Bank. I need my settlement letters to close off my accounts which I paid off. I paid off my overdraft long ago and did not receive my settlement letter. After sending numerous emails and making countless phone calls and being transferred from pillar to post I have still not received it. I called them again yesterday and I was promised I would receive it by the end of the day but nothing happened.

I decided to go to the branch today for these requests and I was put on the line to speak to Standard Bank Legal. After speaking to 9 different agents, my query has still not been resolved. The one agent actually hung up on me. I was then again transferred to the different departments who have been failing to help me. I need these account closed and want the settlement letters for both of them (overdraft- cheque account and personal loan)

Eventually I spoke to a consultant in the branch who sent an email to the relevant department. She tried to assist me with the resources she had and told me to follow up again after a week. I do not understand why I need to wait for more than 2 weeks to get a response from the bank. They have been making promises which they cannot keep. I cannot keep on calling almost every single day for this (it is expensive and time consuming) I need this resolved asap because the turnaround time for this to be resolved has elapsed. The contact centre agents are not helpful at all an are very quick to transfer calls without listening to what you want. Some of them have even hung up on me. I am actually livid because of the service I have received.