EV
Eden V
1 reviews | Active since Oct 2021
28 Oct 2021, 17:11
Utterly Disappointed
I am utterly disappointed in Standard Bank. I app**** for a loan with them via the online "quick" service channel and was approved, sent all relevant information but it has been a week and I have to this moment not received any new feedback or communication regarding my application. I have Phoned countless times, every time just to be told that they will try to speed up the process and contact the relevant department to get back to me. No response.
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Replies (2)
Standard Bank's replyOfficial
29 Oct 2021, 01:15 Hello Eden
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply29 Oct 2021, 01:15
Official
Hello Eden
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
03 Nov 2021, 12:35Dear Eden V
Thank you once again for posting your comments.
I have been trying to reach you telephonically to no avail. I also sent emails to you and have not received a response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I have been trying to reach you telephonically to no avail. I also sent emails to you and have not received a response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply03 Nov 2021, 12:35
Official
Dear Eden V
Thank you once again for posting your comments.
I have been trying to reach you telephonically to no avail. I also sent emails to you and have not received a response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I have been trying to reach you telephonically to no avail. I also sent emails to you and have not received a response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***