UTTERLY DISAPPOINTED AT STANDARD BANK FOR THEIR LACK OF CLIENT CONCERN

I am a loyal Standard Bank customer and moved my banking portfolio from Absa 2 years ago. I never incurred any unpaids to date nor went over my limits nor had any negatives on my cheque account or missed any repayments on my obligations to Standard Bank. I have an excellent credit bureau record. It saddens me to know that when you need the assistance of the bank they claim that they can help you but when it comes down to the crunch they turn the other cheek despite being a model customer. In addition an unauthorised debit order on 14 Dec 2018 resulted in an unpaid on my record for which I am not responsible for and to date this still stands on my record. Standard Bank must evaluate the internal systems when it comes to customer satisfaction because this is certainly not making me a happy customer and I think that it is probably time I that look which bank can satisfy my needs as a client because Standard Bank is not coming to the party.