Utterly disappointed and angry for bad service

<p>I'm utterly disappointed and angry at the service at Standard bank Kingsmead. On the 14th of June 2017 I came there and I opened an estate late account with Thembi (standard bank consultant. We opened the account and then she said I must go home and wait for the approval from the PMB Master of The High Court. I did that and yes she did call me and gave me the confirmation and she told me to wait for the money I'll be notified. I haven't gotten anything hence my visit today at the same bank and same consultant... only to find that she forgot to telk me to do the lart phase which is going to another consultant therefore my application wasn't complete hence the payment hasn't been in...now who's fault is that??? I've already made plans for this money because from my side I did everything that was expected from me and that I was told by my consultant Thembi...now they're telling me they can't do anything about it since it's a process...that's not my fault if they're staff aren't well trained..I don't give a ***s toe about their procedures because they failed me. So now they're telling there's nothing they can do...seriously NOTHING YOU CANT DO ??? I have them an option of giving me the money I'm expecting and they can take the money that will come in once everything is processed because I can't wait any longer I can't at all...I'm sick of standard bank and their bad service agha this is not my fault at all...today is the 24th of July so it has been a month and 10 days that I have been waiting...and their telling there are more days to wait