1 reviews | Active since May 2017

29 May 2018, 05:42

Utterly disappointed and angree at Standard bank.

Item: Standard Bank
Rating: 1
Author: waynepypers W

Good day.. I recently had 1Life deduct debit orders without permission. I contacted my bank at 8am the Friday morning and had both debit orders returned. I asked for ref. numbers and as i had a gut feeling that this is a bull story. I contact the bank again and asked ref numbers be sent to me. It is now Theusday... Still waiting for ref. numbers and still waiting for account to be credited.. Seems to me everybody is only good when it comes to money but service is being forgotten. **********

Helpful (0)

Replies (5)

waynepypers W's updateReviewer Update

29 May 2018, 09:09

Finally after i called them 30min long conversation i received the ref numbers, and excuses as to wich department made the mistake by not activating the returns. So now i am being told another 12 hours to wait... This is the most idiotic blame game ever.. I just want my money!!!

waynepypers W's update29 May 2018, 09:09

Reviewer Update

Standard Bank's replyOfficial

29 May 2018, 09:47

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply29 May 2018, 09:47

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's replyOfficial

29 May 2018, 09:48

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply29 May 2018, 09:48

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

waynepypers W's updateReviewer Update

29 May 2018, 13:05

Hahaha. Very nice personal touch to the banks computer reply...

waynepypers W's update29 May 2018, 13:05

Reviewer Update

Hahaha. Very nice personal touch to the banks computer reply...

Standard Bank's replyOfficial

05 Jun 2018, 11:49

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 05 June 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Standard Bank's reply05 Jun 2018, 11:49

Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 05 June 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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