Utterly disappointed!!!

I am terribly disappointed in the ********* business practice and pathetic service from Standard Bank. I had went into the branch to have my OTP/sms number changed so i recieve notifications, which mind you i waited an hour for it to happen. Upon doing so it actually turned out my online banking and app had been rendered useless, thus impossible to do any transactions. I had called in only to be asked to do multiple things such as login, reset my password cause my email address that I've been using for years for this account wasn't showing on their end also having to scan my id card because there was no record. Still no help whatsoever. After a lengthy call i recieved a reference number to check the progress of them resolving the problem. Calling back today I'm told i have to wait till 23rd of October for the issue to be possibly fixed. Their service is pathetic and ********** to be handling someone's account this way. This shall be the last time I deal with Standard Bank. Once my account is cleared and accessible I'll be switching service providers.