RT
Ray T

1 reviews | Active since Jul 2014

16 Jun 2021, 03:15

Utterly disappointed

I have been retrenched for over a year now, I have 3 different accounts with them. I have told them that I've lost my job and sent in all necessary documents in the beginning of the year already! Till this day no response, I am getting help from family to pay for the 2 accounts (Loan & Overdraft) but unfortunately can't pay for my credit card just yet.

Standard bank has now taken me to the lawyers for not paying my credit card but cant they see I am already paying for my loan and overdraft so at least I'm trying and I have mentioned numerous times to them that I don't have a job!! How many times do you have to say that???? Yet they still take you to the lawyers.!

I am trying, Cant you see?????? Opened my first account with them when I was 16 and been loyal to them since and I'm 30 now

0
Replies (3)
Standard Bank
Standard Bank's reply16 Jun 2021, 23:46
Official
 Hello  Ray Tshubyane 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support.   Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply18 Jun 2021, 10:37
Official
 Hello  Ray Tshubyane 
  Thank you for posting your comment.  Please can you respond to the e-mail sent to you. We greatly appreciate your continued support.   Kind regards

Complaint Resolution Centre
 *** *** (fax)
 *** 
Standard Bank
Standard Bank's reply21 Jun 2021, 09:51
Official
Hello  Ray Tshubyane 
  Thank you for posting your comment.  Please can you respond to the e-mail sent to you. We greatly appreciate your continued support.   Kind regards

Complaint Resolution Centre
 *** *** (fax)
 ***