1 reviews | Active since Feb 2013
Utterly disappointed
<p>I have requested my revolving loan account to be closed on 9 April 2016. After paying the outstanding amount as well as cost and interest to date. I have subsequently received 2 SMS’s that my account will be handed over for attorneys if i do not make payment after settling the account as 4 months cost have been accumulating on the account and still it’s not closed. This outstanding cost even reflects on my credit report with negative impact. How on earth is Standard Bank moving me forward? Probably time for me to walk away. </p> <p> </p> <p>The staff at Ladybrand was very helpfull and does the complain not relate to them but to Standard Bank as a so called Bank.</p>
Good day Marnus Tessa
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Marnus Tessa
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********You can escalate it to whoever you like, the complaint was already logged on the 12 of July 2016 an still no outcome and even more threatening SMS's followed that i will be hande over for collections.
The problem does not seem to be with the branch but with your complaints department. Tshepo Team Leader at Ladybrand did all he could to accommodate me and to resolve the issue, he even sent a follow up e-mail to the loans department even before i wrote this complaint out of his own when he noted that just nothing happened and that the account was stil open. Tsepo and his team are excellent but unfortunately a cannot say the same as for the persons to whom the issues were escalated to. It appears as if the branch mangers hands are tied down and does he not have any power over the outcome, he will probably not complaint about the service but I will. There is a big problem in the way that you as a Bank treated me as a client of how many years, even reporting me to the credit buro as being in arrears on an account that was not my fault at all. I WANT AN APOLIGY FROM STANDARD BANK, (NOT TSEPO AS HE DID NOTING WRONG AS i GIVE HIM A 5STAR FOR SERVICE)) AND CONFIRMATION THAT MY CREDIT RECORD IS AJUSTED ACCORDINGLY - OR STANDARDBANK WILL NOT SEE ANOTHER HARD EARND CENT FROM ME OR MY WIFE ANY OF THEIR ACCOUNTS.
You can escalate it to whoever you like, the complaint was already logged on the 12 of July 2016 an still no outcome and even more threatening SMS's followed that i will be hande over for collections.
The problem does not seem to be with the branch but with your complaints department. Tshepo Team Leader at Ladybrand did all he could to accommodate me and to resolve the issue, he even sent a follow up e-mail to the loans department even before i wrote this complaint out of his own when he noted that just nothing happened and that the account was stil open. Tsepo and his team are excellent but unfortunately a cannot say the same as for the persons to whom the issues were escalated to. It appears as if the branch mangers hands are tied down and does he not have any power over the outcome, he will probably not complaint about the service but I will. There is a big problem in the way that you as a Bank treated me as a client of how many years, even reporting me to the credit buro as being in arrears on an account that was not my fault at all. I WANT AN APOLIGY FROM STANDARD BANK, (NOT TSEPO AS HE DID NOTING WRONG AS i GIVE HIM A 5STAR FOR SERVICE)) AND CONFIRMATION THAT MY CREDIT RECORD IS AJUSTED ACCORDINGLY - OR STANDARDBANK WILL NOT SEE ANOTHER HARD EARND CENT FROM ME OR MY WIFE ANY OF THEIR ACCOUNTS.