Utterly Appalling Customer Service (from Private Banking Division : Standard Bank)

Highly disappointed at Standard Bank's private banking supposed "customer care" which seems to be entirely non-existent. After receiving very promising feedback on Hello Peter and on email correspondence promising a speedy response to my request to be assigned a private banker, I am still awaiting the said contact. After liaising with the assigned Standard Bank customer care agent (Gorden Bila) and the Divisional Private Banking Head (Bongani Thabethe) since November last year, I am still forced to scrounge around (driving into branches & calling helplines) for general banking assistance. Is this the poor standard of customer care and service that Standard Bank is offering these days ? If this is private banking service, I shudder to think what a regular Standard Bank client is exposed to. Terribly disappointed and forced to open an account at a different bank which ensures that customer care is forthcoming.