Utter disgusting service

Yesterday the 27th October 2025, i phone the toll free number to Standard bank to notify them of my wifes passing and submit her death certificate. The operator told me that i cannot mail the death certificate, i must submit it to a branch physically. Now today the 28th October 2025 at 10h40 i visited the Greenstone branch to submit the letter, they declined it and stated i needed a letter of the court. The only reason i did this is because she had 3x loans and that no further payment would be made to the accounts. I myself don't need anything from this account, only doing the morally correct thing and taking my time and expenses to notify them of such.