UTTER DISGRACE OF SERVICE

Good day,

I am writing this email in total disgust because of the unacceptable and utter disregard for me as a stand bank client.

I have had endless issues with standard bank after I app**** for a credit card online which approved. Since then I have struggled for 2 weeks to try and get my card collected and this after sending all my required documents, issues I have experienced was as follows from standard bank:

- Calls not being returned after being promised endless times - Promises not kept in terms of their obligations, I called them 10 times on one occasion and every time was told they will get bac to me. What a joke of a bank. - Then on the 11.04.2019 a lady contacted me and told I could collect my card at Clearwater which I would have done this Saturday 13.04.2019 - I then received a call from a very rude complaints consultant by the name of Joseph who then advises me that my card will only ready by Tuesday the 16.04.2019. He then further states if I require the recordings of my calls which I requested I need a court order. His service was pathetic and an utter disgust to say the least. He has no empathy for my situation and in my opinion he should have been one of the people being retrenched as this is the worst type of customer service I have received from any person in my life. He has just shed an even darker shadow over the standard bank name and reputation. - I have not had any issues from my branch in Florida, Roodepoort and to deal with these types of staff members who have no pride in the work they do is not very honorable.

I can’t tell you what I am feeling right now as a client of standard bank as I am at wits end and for Joseph to add insult to injury he works for a complaints department who is supposed to delegate and resolve matter amicably between client and standard bank.

I am going to go to social media, the banking ombudsman, consumer protection and whichever other route I can as this is a total disgrace from standard bank and even more so Joseph who does not deserve or does not understand the term client, empathy and query resolution.

You may contact me on ********** 509 at any given time.

I am dying to see who will resolve or try to conjure the little respect I still have for standard and even less for its staff currently.

Regards, Xza-Xza Segal