UTTER DISGRACE

This is now my second review after having been contacted by a consultant in your customer Resolution Centre called Natascha Tiflin who's service is absolutely unacceptable especially from a person who’s primary role is customer resolution in your organisation.

This issue of mine is not a complicated one and it’s been over 24 hours since I sent me first email to her and she has done NOTHING more than send me an email acknowledging receipt with no further communication from her!!!!!

To say this service is a disgrace and abominable would be an understatement and I simply cannot understand how you can treat people with such utter disrespect and disdain.

I have finally after my OWN exhaustive and continued efforts received my settlement letter for my Account number *** but I am STILL waiting on my settlement letter on account *** despite numerous attempts to contact your debt review department.

Do you not understand or truly appreciate that you are playing with peoples lives here, do you not appreciate that I have paid you every last cent outstanding and now you are making me literally beg and grovel for a settle to letter so I can move on with my life and start building a future again.

I am beyond frustrated and furious!!!!!! I am actually so stressed out to a point of hysteria.