Utter disatisfaction of Service

I have a cheque account and a savings account with Standard Bank. My overdraft is R12000 and I admit I was behind due to slow business for a couple of months. I went into Standard Bank to make arrangements as things had now picked up.(about the 24th June) The same day an amount of R8000 was removed from my savings account and was not transferred into my Cheque account. On more than one occasion I have gone into the branch to find out what is happening. All the promises in the world that they will come back to me that day. The money is sitting in a\ bucket"account and they will sort it out. <br> <br> At no stage was a reference number given me"