Utter Disappointment in Refund Services

In December 2014 I tried to withdraw money (R500) from an ATM in West Street, the money did not come out of the machine, yet it was withdrawn from my account. A call was logged on the same day. I then went to the Phoenix branch of Standard Bank, within 10 days of the call, as no refund occurred, and was attended to by a lady named Lynette, she escalated the complaint, still nothing. In January 2015 I went again, was attended to by Ntokozo. She escalated the problem the 2nd time, still no refund. Deeply frustrated, I went for the last time on 21 February 2015 and was attended to by Ramona, who informed me that Head Office had closed my previous complaints without sorting out the refund. She then escalated the problem for the third time and was meant to call me on monday (23-02-2015) with a response and it is now Wed, Feb 25, 2015 and still no contact has been made. As a client of Std Bank I am utterly disgusted by the blatent non-committment by the staff, and head office, and the fact that I have been waiting for almost 3 months for a refund of MY money is appalling. <br> Had the money be owed TO Std Bank a greater effort and interest would be taken!<br> Waiting in anticipation for a reply