Usless service

I have had ***** on my account again, the second time in under a year. I told Standard Bank where I believe the details are being ****** but they don't follow up so it will prob happen again. My new card was ordered and I was never asked where it should be sent (last time it was sent to 2 different branches without my knowledge). Now I call to request it to go to a branch closer to me, I get told after I request it that it will now take another week to go a few km up the road. I ask to cancel the request as I will rather go fetch it and I am then told its too late whoops. This should have been told before anything was done as now I cannot do any internet banking for another week!