Using delay tactics not to honor Insurance

I purchased a 2012 Merc through Standard Bank and was sold a short term insurance policy for touch ups. In February this year when I tried to claim on this policy, I learnt that my vehicle was never registered and the company underwriting this policy SMARTUMA started passing the buck. Three weeks later and after many emails back and forth the policy was eventually registered and now the claim process began. Communication started end Feb, beginning March and to date I have received no Joy. I am absolutely frustrated with the delay tactics and lack of professionalism from SMARTUMA.<br> <br> I have been to the panel beaters three times and every time SMARTUMA send me back for something else. If the panel beaters are on their preferred list of suppliers, why don't they liaise with them, but I have to go every time they remember that something else needs to be done. This is a clear indication that they are trying to frustrate me and push my patience to the limits. <br> <br> Losing one customer might not make a difference to their business, but I will never buy a touch up policy from any company and I will move all my insurance products from Standard Bank, because they don't audit their underwriters