NM
Naledi Molope-Serudu
1 reviews | Active since Aug 2013
26 Sept 2023, 23:49
User Unfriendly App and Unresponsive Digital Team
I write this message a very dissappointed client. The Standard Bank App is the worst, not user friendly at all, and forever have some clicks/tabs missing, their digital support call centre staff are forever unavailable. Today they promised to return my call and failed to do so. I missed deadlines and processing critical payments due to this unresponsiveness. Greatly dissapointed!!!
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
27 Sept 2023, 07:43Hi Naledi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply27 Sept 2023, 07:43
Official
Hi Naledi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
28 Sept 2023, 15:50Hi Naledi
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when can we reach out to you at your convenience.
We will be closing the case in the interim, but we sincerely hope you will get in touch with us if you require any other help.
Kindest regards, Standard Bank Social Media Team ***
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when can we reach out to you at your convenience.
We will be closing the case in the interim, but we sincerely hope you will get in touch with us if you require any other help.
Kindest regards, Standard Bank Social Media Team ***
Standard Bank's reply28 Sept 2023, 15:50
Official
Hi Naledi
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when can we reach out to you at your convenience.
We will be closing the case in the interim, but we sincerely hope you will get in touch with us if you require any other help.
Kindest regards, Standard Bank Social Media Team ***
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when can we reach out to you at your convenience.
We will be closing the case in the interim, but we sincerely hope you will get in touch with us if you require any other help.
Kindest regards, Standard Bank Social Media Team ***