Uselessness

@Standard Bank South Africa – You Have Failed My Family When We Needed You Most

I write this with a heavy heart and deep disappointment. My father passed away last week, and in the midst of our grief, I submitted ALL required funeral claim documents to Standard Bank on the 22nd of May.

Today is the 26th of May. I followed up, only to be told the claim is still “in turnaround.” No explanation. No urgency. No compassion.

I spoke to your consultant, Siyabonga Gabela, and requested to escalate the matter to his manager, Fatima Ibrahim. I was told she’s “in a meeting.” For FOUR days?

Let me be clear: I provided ALL documents. Your team confirmed this. So why is there still no payout? Why do I still not have a reference number? What exactly is Standard Bank doing while my family struggles to bury our father with dignity?

My sister submitted a claim to Metropolitan and was paid out in under 6 hours. That’s what support looks like.

Standard Bank, you’ve turned a painful time into a nightmare. Your lack of accountability, urgency, and empathy is disgraceful. This is more than poor service—this is a betrayal of trust.

I would NEVER recommend your funeral policy to anyone. You do not care about your clients. You do not value our pain. You have failed.

DO BETTER.