cJ
christel J

1 reviews | Active since Apr 2013

10 Feb 2021, 12:26

Useless - zero service - standard bank

Shocking service. Nobody in the business banker section and we drove in especially. No other person was available untill we opened a broken door to the back end. Belinda blond women rolled her eyes. I asked for a manager she came back after a few minutes and dialed a number for us. We've been holding and where being transfer from person to lerson (time 12:30pm) eventually knocked on the bramch managers door Fawzia helped us with a form.

Lets see how quickly this matter will be recoved. I not holding my breath. Std bank service has always been dismall totally shocking.

0
Replies (2)
Standard Bank
Standard Bank's reply10 Feb 2021, 13:05
Official
Hello Christel

Thank you for posting your comment. 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
We apologize for the inconvenience and undue frustration, this has caused. 
We greatly appreciate your continued support 
Kind regards, Complaint Resolution Centre ********** ********** (fax) *********** 

cJ
christel J's update10 Feb 2021, 17:18
Reviewer Update
So much for your commitment to service. Still waiting for that immediate email we were promised by the branch manager at 12pm. Its now 17:25pm.