useless with feedback

Monday I phone standard bank to reverse a debit order for me the guy I spoke to was so unclear and couching I had to say everything twice because I could tell he had flu or some sickness he confirmed it done and said 24 hours yesterday I emailed the complaint resolution center and they rep**** asking for my Id no. but it was on the first email the way they don't read correctly or just push customers to the side or just push time whatever the case but I just wanted to know if the reversal has been done till this hour no response after sending my Id no. I'm sick and tired of always begging and the poor service what's so hard just to confirm something I don't know if its been done, not done, caught up somewhere in their stupid system STANDARD BANK IS THE WORST BANK SERIOUSLY