cM
candice M

1 reviews | Active since Apr 2015

13 Apr 2015, 11:26

USELESS WASTE OF TIME / DARK AGES SERVICE

There is not enough space here to write the length of my complaint. But if i do not have a replacement card delivered to me in 48 hours i will be moving banks that offer far superior modern service. I will try recall the exact days as well or process:<br> 15/03 logged a call to cancel missing card<br> 23/3 receive call to say card ready. Get asked for security details. I refuse to give details as it could be anyone calling. They give me number to call back on. <br> I call back to be told there is no card and they wouldnt call me they would sms.<br> I must now phone another number to order a card. They order me a new card.<br> as a prestige banker I ask if the card can please be delivered to my work as its very difficult working full time to go to the bank. After 4 various phone calls to 2 different people they agree to try help get my card delivered or at least get my prestige banker to pick it up. But get told i cant speak to the branch directly or to my prestige banker. they wont give me a number to call. i then get an sms saying the card is ready. I call back. The phone cuts out after 15 min. No one calls back. after 5 wrong transfers. (no more space to type myriad of next errors). DARK AGES SERVIC

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