Useless, useless, useless!!! It's time I found a new bank!!!

Endless horror! I have a Revolving Loan with Standard Bank, which I have always paid faithfully and never missed a payment. Friday the 24th of May, I made a repayment of atleast 85% of the total loan amount so I could reduce the limit on my account. So I called the bank on the same number I always use, only to be told that I can't reduce my limit over the phone, it has to be done at the branch. As if that was not enough, the branch also said they couldn't assist, because my funds had not reflected yet. At that time, the app was correctly reflecting the amount paid, and had the option for me to revolve my funds. Then on Sunday, the app started showing that my loan account as empty. After a good amount of worrying, I decided to call the call centre first thing on Monday, and was passed around many consultants who eventually told that my loan account has been temporarily cancelled!!! Useless, useless, useless!!!