USELESS USELESS USELESS EMPLOYEE

I WENT TO STD BANK CLEARWATER ONE 08/10/2015 AND I WHEN I CHECKED MY STATEMENT I REALISED THAT MY NAME WAS WRITTEN AS MY SURNAME AND I WENT BACK AN HOUR LATER TO TELL THEM ABOUT MY PROBLEM AND WAS ADVISED THAT THEY NEED TO LOG A QUERY TO THE IT DEPT AND I WOULD BE INFORMED AFTER 5 DAYS EVER SINCE I HAVE BEEN DOIND ALL THE FOLLOW UPS BIANCA HAS BEEN OF NO HELP TO ME AND SHE DOESN'T EVEN RESPOND TO EMAILS IT'S BEEN 14 DAYS SINCE THEY HAVE LOGGED MY QUERY AND STILL I KNOW NOTHING ABOUT THAT NO FEEDBACK WHATSOEVER, APPARENTLY I WAS SUPPOSED TO RECEIVE A REFERNCE NUMBER VIA SMS I DIDN'T EVEN GET THAT BIANCA JUST LOOKED LIKE SHE WANTED ME TO GET OUT OF HER FACE AND SAY WHATEVER THAT WOULD MAKE ME GO AWAY TO SHOW THAT SHE DIDN'T CARE IF MY MATTER WAS SORTED OUT OR NOT SHE DOESN'T EVEN GIVE ME FEEDBACK AND RESPOND TO MY EMAILS. I FIND THIS REALLY DISGUSTING AS THIS LADY IS NOT DOING HER JOB AND IM SURE THERE ARE OTHER PEOPLE WHO NEED A JOB AND WHO CAN DO BETTER THAN HER IM SO ANGRY RIGHT NOW THAT I CAN'T EVEN DO ANYTHING BECAUSE I HAVE TO WAIT FOR THIS DAMN THING TO BE SORTED IM SO ANGRY AND HOPE I WON'T HAVE TO DEAL WITH THIS BIANCA CHARACTER BECAUSE SHE IS JUST USELESS