USELESS, UNTRAINED CONSULTANTS

Phoned and asked them to change my bankdetails for my homeloan. Firstly got told by a consultant to write a letter saying that I want to change my account and have it signed by myself and my wife. indicated to her that we in lockdown and in no position to do this. She spoke to her line manager who then told her I needed to come in and do it at the bank. Firstly we in lockdown you idiots and secondly why must I come in when I have a letter stating that I want to just change my details. Asked to speak to the manager who then put me on hold for 15 minutes. phoned again and got told by a different consultant to just send a letter with my new bank account. Please go train your consultants on what to do. Useless Standard bank and consultants.