Useless to no service from Standard bank , charges I am not even liable for!!!

Totally useless after 4 weeks of struggling to get assistance!! App**** for a credit card. received the card at my branch 2 weeks later. Collected the card, could not change limit on it. Phoned them 3 times over 3 days after being promised it has been escalated and tickets created. NO ASSISTASNCE AT ALL. Went on a Saturday to a different branch. A guy there tried to assist but said I must go on a Tuesday to another branch and they can assist. I proceeded that week to a branch only to tell me they don't know what is wrong with my card. They ordered a new one telling me they won't charge me for it. After a week I got a sms to collect my card, after collecting it I have an outstanding balance of R135 for replacement of the card??? How the hell am I liable for this utter nonsense? nonetheless I have to pay more than R200 just to open the account which has been loaded onto my balance??? R400+ just to open an account and get useless service. Will cancel my service Today, 2 of my friends closed their accounts Yesterday already. I am next!!!