Useless team Leader

<p> <br /> <br /> <br />Today I called Standard Bank Car Finance requesting my paid up letter.The consultant asked me a number of security questions which are sourced from the third party.I answered two the third one I felt was irrelevant,It was in relation to my work place.For goodness sake all I need is my paid up letter.I told the consultant I don't feel comfortable with answering that question she can move on to the next.She said there is no substitute question and was ready to terminate the call.I then asked to speak to management to which Eden Fynn (Team Leader)came to the call I informed him I need my paid up letter...and can he verify my details without asking about my work place.I feel that question is too irrelevant.He said he won't ask any alternative question.I have to answer that one I have no choice,or either I go to the branch to collect it.He said there is nothing he can do as management.Standard Bank I have used for so many years and never had a problem just when I require my paid up letter.I get the worst service from an ineffectual team Leader.Management without a course.So disappointed in the quality of S****s lacking in the above mentioned appointed team Leader.</p> <p> </p> <p> <br /> <br />Delivery has failed to these recipients or groups:</p> <p>complaintresolutionCenter@ standardbank.co.za<br />The e-mail address you entered couldn't be found. 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