Useless Std Bank Homeloan team as usual !!!

Worst Homeloan experience ever. Been there client for so long, yet they cant match or beat what other banks are offering which is one of the reasons they lose clients. I have been dealing with useless consultants and management. Eventually escalated to Kabelo Nxele who apparently is the Head, his PA gave him the message, I tried his landline since monday, I tried his mobile, I sent emails, not a single reply - and Std Bank wonders why other banks are doing well yet they are retrenching - as an IT Director, I dont appreciate this useless service !!! Hence I will move the bond to FNB as no senior manager can even call me to fix this.