Useless Std Bank

Every year i seem to be playing the same game with Std Bank. I have a cheque account overdraft that i have made an arrangement to pay and have made every single payment. At the begining of last year i was handed over to Attorneys by Std Bank and had to threaten taking them to the ombudsman as they failed to uphold their agreement. i had them draft an official letter to me stating that my arrangement was in order and to retract the handing over.<br> <br> This morning i now received the same message saying i have been handed over. i have paid the agreed amount R600 per month for the past 18 months without missing a single one. Seems standard bank has no idea what they are doing, and this time around i will approach the ombudsman as they are penalising paying customers!!!<br> <br> I require an urgent response IN WRITING AGAIN that the handing over of my account be taken back. i refuse to be put in the same basket as non paying customers and can prove every single payment made.<br> <br> No verbal conversations will be entertained as i see that it i dn't have it in writing with std bank, it was never said! useless!