XM
Xoliswa M

1 reviews | Active since May 2013

25 Jun 2022, 11:46

Useless Standard Bank VAF has not resolved my debit order issue

This is the most useless bank I have ever dealt with regards to vehicle finance. I don't know how many emails, phone calls, references I've requested just to resolve a measly debit order issue. I have spoken to Naomi Mokhatla , Ayisha Wadiwala and many other people who tried helping but decided to leave me hanging after I had informed them that my matter had still not been resolved. I have to make manual payments every month and then send an email for the funds to be allocated, which doesn't always get done. So I basically have to do standard banks job while still paying a service fee for the next six years. This is rediculous. I would never recommend anyone to be financed by standard Bank their system is ancient and the people really don't care and now I am stuck with no help. I have no visibility on this account except for a statement at the end of the month so I have no control and the people who are suppose to help me aren't. If I could I would give no stars. This has been a nightmare

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Replies (1)
Standard Bank
Standard Bank's reply25 Jun 2022, 11:50
Official
Hi Xoliswa

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, Standard Bank Hello Peter Team ***